Salesforce is hands-down the best CRM in the world. But did you know that you can make it even better? By seamlessly integrating messaging apps within Salesforce, you can notch up your productivity and enhance your customer interactions. In order to survive in this competitive environment, businesses must increasingly communicate with their customers via text messaging. It is not just a matter of survival; it is also a matter of growth.
In this article, we’ll introduce you to the top 7 Salesforce SMS apps for 2023, each packed with unique features that can revolutionize the way you connect with your customers and, most importantly, help you achieve your business objectives with ease.
Lead Manager Ninja
When it comes to Salesforce messaging apps, Lead Manager Ninja takes the lead as the number one on the list. This unique app redefines the way you connect with your customers by allowing you to message via SMS, Email, WhatsApp, Instagram, Messenger, Telegram, and more, all within the Salesforce platform.
What sets Lead Manager Ninja apart is its innovative email integration. In a business world where email remains a cornerstone of communication, this feature is a game-changer. With the All-In-One Inbox feature, you can effortlessly manage your multichannel communications within a single, user-friendly interface. This comes in particularly handy when you’re sifting through your various communication channels and need to pinpoint a specific conversation. A quick keyword search or date filter, and you’re on track, saving both time and also places you a step ahead of competitors relying on outdated messaging tools.
But there’s more! Lead Manager Ninja steps into the role of your personal assistant, offering a unique Event Dashboard feature. It reminds you of significant events of your customers like birthdays or anniversaries, enabling you to send personalized greetings. What’s even more impressive is that you can automate the whole process.
Lead Manager Ninja comes with a wide array of essential features like Bulk Messaging, One-to-One Messaging, Link-Open Notification, Zero-Code Chatbot and a lot more– all at a very affordable price. Apart from these incredible features, Lead Manager Ninja guarantees you 100% Data Privacy, making sure that all your sensitive data remains in your hands.
SMS Magic is another Salesforce messaging app that offers a range of communication channels for businesses. With SMS Magic, you can reach out to your customers and leads using SMS, MMS, WhatsApp, LINE, and Facebook Messenger. SMS Magic integrates with Salesforce, offering omnichannel messaging support for both Sales Cloud and Service Cloud. In addition to Salesforce, SMS Magic also offers integration with Zoho CRM and provides a standalone portal for users seeking a more diverse messaging solution.
360 SMS is a Salesforce messaging app designed to facilitate communication between businesses and their customers or prospects. This app supports messaging platforms including SMS, MMS, Facebook Messenger, Viber, WeChat, and WhatsApp. Additionally, it offers voice features through CTI (Computer Telephony Integration).
It is important to note that 360 SMS doesn’t openly disclose its pricing structure. Additionally, for advanced features such as Automation and WhatsApp integration, users may need to pay extra even with higher-tier packages.
Mogli is a dedicated Salesforce messaging app designed exclusively for connecting with your customers through SMS, MMS, and WhatsApp. Mogli seamlessly integrates with Pardot, Marketing Cloud, and Omnichannel, ensuring a unified communication experience. You can also schedule messages to be automatically sent at your preferred times, adding convenience to your messaging strategies.
Mogli’s pricing structure is considered on the higher end, and users have the option to purchase add-on plans to expand functionality and coverage.
ValueText is a Salesforce messaging app that focuses on integrating SMS, MMS, WhatsApp, and Telegram into your Salesforce platform. It enables the automatic sending of SMS and WhatsApp messages through automation tools. Additionally, ValueText offers one-on-one and bulk messaging features, catering to a range of communication requirements.
Mercury SMS is a Salesforce messaging app that makes text messaging easier right within Salesforce. Whether you need to set up bulk SMS messaging through Campaigns or have one-on-one conversations, Mercury SMS simplifies the process.
It’s worth noting that Mercury SMS starts at $10 USD per user per month for its pricing. However, please be aware that to fully utilize this application, you’ll need a MessageMedia account as well. Basic MessageMedia accounts begin at £25 per month.
Blackthorn, previously known as Textey SMS is a Salesforce messaging app that focuses exclusively on text messaging within the Salesforce platform. It simplifies text communication, allowing you to send messages directly from Salesforce, with the added feature of supporting automated text messaging through Salesforce Flow. With pricing starting at $45 per month, Blackthorn Messaging is a good choice for those seeking a dedicated text messaging.
These 7 Salesforce messaging apps offer great solutions for improving customer connections within your business. While each of them brings valuable features to the table, Lead Manager Ninja stands out as the ideal choice. With its innovative approach, it not only streamlines customer interactions but also enhances productivity, making it the top pick for businesses seeking versatile and affordable Salesforce messaging excellence.