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Project Name

Optimized Patient Engagement for the Dental Healthcare Industry with Lead Manager Ninja

Industry
Dental, Healthcare
Technology
Salesforce, WhatsApp Business Cloud API, and Facebook Business Suite

Client Overview

Our client was a trusted provider in the dental healthcare industry, renowned for its specialization in offering comprehensive dental implant solutions. They mainly focus on addressing complex dental issues, such as missing teeth, and provide tailored solutions to enhance oral health and the overall quality of life for their patients. With a core emphasis on dental implants and related treatments, they strive to offer innovative and effective dental restoration options.

Challenges

  • Faced difficulty sending SMS directly from Salesforce.
  • Unable to communicate with patients for appointment reminders and follow-ups
  • The communication gap impacted their overall patient engagement and satisfaction levels.
  • They encountered challenges in reaching potential patients who were unaware of their specialized dental implant solutions.
  • Compliance with 10DLC (10-Digit Long Code) registration posed a regulatory challenge for the client in their SMS communication strategy.
  • Manual appointment scheduling led to conflicts, missed appointments, and patient dissatisfaction due to inefficiencies and errors.
  • The clinic needed to ensure compliance with HIPAA standards for patients’s data security.

Solutions

We effectively addressed the primary challenges by implementing our #1 Salesforce SMS App, Lead Manager Ninja. It leads to better efficiency and client interactions that are clearly showcased in the results:-

  • We integrated our Salesforce Messaging App- Lead Manager Ninja, which enabled the client to send SMS directly from Salesforce.
  • Registered for 10DLC compliance to ensure seamless SMS communication by avoiding penalties and maintaining regulatory adherence.
  • Automated processes minimize errors, improve efficiency, and enhance patient satisfaction to streamline clinic operations.
  • Automated appointment scheduling and reminders were integrated into Salesforce to reduce missed appointments.
  • Ninjabot, a 24/7 support system, was deployed for immediate assistance and support.
  • Implemented advanced security measures within Salesforce to ensure compliance with HIPAA regulations.

Conclusion

  • SMS efficiency has been increased by 50%.
  • The customer satisfaction rate increased from 75% to 90%, reflecting a 20% improvement in patient satisfaction.
  • Achieved an 80% reduction in compliance issues.
  • Decreased missed appointments by 66%.
  • Reduced reliance on manual processes resulted in a 25% decrease in operational expenses.
  • 30% increase in patient engagement through SMS integration.
  • Automation reduces errors by 40%, which enhances overall data integrity.
  • Ninjabot resolved 70% of the support issues.

Take Your Patient Engagement to the Next Level with Lead Manager Ninja—Get Started!