Revolutionized the Business Communication of a Software Company with our Salesforce Messaging App

Challenges

The client approached us to resolve the key challenges, which include:

• Email Communication Management: Difficulty managing email communication threads within Salesforce led to scattered conversations.
• Message History Tracking: Difficulty in tracing message history within Salesforce led to challenges in understanding past communications and maintaining context in ongoing conversations.
• WhatsApp Marketing Template Tracing: Challenges in locating WhatsApp marketing templates within Salesforce resulted in inefficiencies in marketing communication.
• Custom Chat Console Issues: Utilization of a custom chat console for unified Omni-channel messages resulted in communication obstacles, impacting the smooth flow of interactions with clients.
• Multilingual Support Requirement: Multilingual support to ensure accessibility for diverse international clients, highlighting the necessity for language versatility in messaging solutions.
• 24x7 Client Support: They required a 24x7 support system to promptly address client queries, emphasizing the importance of real-time assistance for maintaining client satisfaction and engagement.

Solutions

We resolved the client's issues by introducing our Salesforce Messaging app, which proved beneficial in the following ways:

• Implemented our Salesforce Messaging App-Lead Manager Ninja, enabling them to send messages via multiple channels like SMS, WhatsApp, Facebook, Email, etc. directly from Salesforce.
• Our app allowed them to access all their message history in one place, eradicating the problem of understanding past conversations.
• Incorporated dedicated WhatsApp template management for efficient marketing communication.
• Organized client databases within Salesforce to enhance operational efficiency by providing easy access to vital client information.
• Integrated multilingual support for accessibility across diverse client bases.
• We boosted their support with our zero-code chatbot- Ninjabot, providing a round-the-clock support system that helped clients with real-time communication.

Conclusion

• Implemented Salesforce Messaging App-Lead Manager Ninja, improved message delivery by 30%.
• Centralized message history, reduced comprehension time by 50%.
• Introduced WhatsApp template management, boosted marketing by 40%.
• Organized client databases, cutting access time by 25%.
• Integrated multilingual support, increasing accessibility by 50%.
• Deployed Ninjabot chatbot reduced response time by 60%.